Refund & Cancellation Policy
Effective Date: 17 March 2024
Last updated: 06 Aaugust 2026
Cancellation Policy
You cannot cancel the order and demand a refund once the order is successfully placed and processed by the payment gateway.
Refund Policy
Refund requests will only be considered in the following cases:
1. Non-Serviceable Locations
If the shipping location is not serviced by our partner courier companies.
No refund requests will be entertained for damaged products. Damaged products will be exchanged as per our exchange policy.
2. Refund Processing Time
From the date of written confirmation of refund to the customer, the amount will be refunded within the next 7-10 business days. The amount will be refunded in the customer’s original mode of payment.
Exclusions & No Refunds
No returns will be entertained if a customer wants to return the product for the reason that he/she doesn’t like it after delivery of the product or feels the product doesn’t match his or her expectations.
No refunds will be given in the following cases:
Incorrect or insufficient address mentioned by the customer
Non-availability of recipient at the mentioned address and/or premises
Refusal to accept products
Delivered at the place/to the person specifically mentioned by the customer other than the customer himself
Force majeure event
In case the product has undergone any tampering by the customer
Contact Information
All emails in this regard are to be sent to support@denuvish.com